Cancellation Policy

At TekMitra, we understand that plans can change. You may request cancellation of your order under the terms below.

Before Shipment

Orders can be cancelled before they are shipped or dispatched from our warehouse.

If your order has not been processed for shipping, a full cancellation may be possible and any eligible payment will be refunded to the original payment method.

After Shipment

Once an order has been shipped or is out for delivery, cancellation may no longer be possible.

In such cases, you may refer to our Return Policy for eligible return options after delivery.

How to Request Cancellation

To cancel an order, please contact our support team as soon as possible with:

1. Your Order ID
2. Full Name
3. Registered Email or Phone Number
4. Reason for Cancellation (optional)

Cancellation requests are processed subject to order status.

Refund for Cancelled Orders

If a cancellation is approved:

1. Prepaid orders: Refunds will be processed to the original payment method.
2. COD orders: Since no payment was made in advance, no refund will apply.

Refund processing may take 5–10 business days, depending on your payment provider or bank.

When Cancellation May Not Be Accepted

Cancellation requests may not be possible if:

1. The order has already been shipped
2. The product is custom, special-order, or made-to-order (if applicable)
3. The order is already in transit or delivered

Contact Us

For cancellation requests, please contact:

Email: support@tekmitra.com

At TekMitra, we strive to make order management simple, transparent, and customer-friendly.