Refund Policy

At TekMitra, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return or refund within 7 days of receiving your order, provided that:

1. The item is unused, undamaged, and in original condition.
2. The product is returned with original packaging, accessories, manuals, and invoice.
3. The item is not damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items may not be eligible for return or refund:

1. Products damaged due to customer misuse
2. Used or opened products (where applicable)
3. Items missing original packaging or accessories
4. Final sale, clearance, or non-returnable products marked on the product page

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos as proof. We will review the issue and offer a replacement, return, or refund as applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

1. Refunds will be processed to your original payment method.
2. Processing time may take 5–10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Return Shipping

1. If the return is due to a defective, damaged, or incorrect product, we may cover return shipping costs.
2. For other eligible returns, shipping charges may be borne by the customer unless stated otherwise.

Contact Us

For return or refund requests, please contact our support team:

Email: support@tekmitra.com

We are committed to making your shopping experience smooth, fair, and reliable.